Track and Trace Service with Japan Post

Order information may not appear in the tracking system until shipment.

Please wait 24 hours after receiving your shipping confirmation email to track your shipment.

Regardless of your preferred shipping method, Airmail, EMS, Sea/Surface, you can always track the full journey of your orders with our parcel tracking service. Japan Post Service Tracking provides end-to-end inbound and outbound item tracking in Japan and is available for most international and domestic postal products , including to limited US Army Post Offices, PO Boxes (offer subject to conditions), anywhere in the world.

When your items have been shipped you will receive a shipping notification email. This email will contain information on how to track your items. From time to time, packages can take longer than usual to arrive at their destination. If you have not received your order yet, please take the following steps:

1. Check the Track & Trace code

You can find this in the shipping confirmation e-mail. Check the status of the shipment and where the package is located.

2. Is the delivery address correct?

Are you sure that the delivery address you entered is correct?

3. Have you received a message from Customs or your local post office?

If the delivery person has not been able to deliver the package, a note will be left in your letterbox. On this he will indicate what he has done with the shipment.

Please keep in mind, however, that is not permitted to contact your country's Customs Office on your behalf. If the problem is not resolved, we will file a "missing package" complaint with Japan Post as soon as possible. In the event of a lost package, we will refund your payment within 12 hours of receiving carrier conclusions.

We recommend you contact your local Customs office and local post office in case they are holding the package for you (you'd be surprised how often this is the case).

Are you still not quite sure? Please contact our customer service.

" I Haven't Received My Order Yet. What Should I Do? "